Cozaliving Refund & Return Policy

Last updated: October 6, 2026

At Cozaliving, we want you to feel confident shopping with us. If something isn't right with your order, we're here to help. This policy explains how returns, refunds, exchanges, and cancellations work for customers in Europe, the United States, Canada, the United Kingdom, and Australia.

1. Return Window

You may request a return within 30 days of receiving your order, subject to the eligibility requirements below and your statutory consumer rights.

To start a return, email support@cozaliving.com with your order number and the reason for your request.

Please contact us before sending an item back. We will provide the applicable return instructions and return address.

2. Return Eligibility

For a standard change-of-mind return, items should generally be unused, undamaged, and in their original condition, with accessories and original packaging where reasonably available.

Some products, including personalized items and certain hygiene-sensitive products, may be excluded from change-of-mind returns where permitted by law.

These conditions do not remove your rights regarding faulty, damaged, incorrect, or misdescribed products.

3. Return Shipping Costs

Change-of-mind returns

For eligible change-of-mind returns, customers are responsible for return shipping costs where this requirement was clearly disclosed before purchase and is permitted by applicable law.

Please use the return address and instructions provided by our customer support team. We recommend tracked shipping and retaining proof of postage.

Faulty, damaged, incorrect, or misdescribed products

If your item arrives faulty, damaged, incorrect, or materially different from its description, contact us at support@cozaliving.com.

We will assess the issue and provide an appropriate remedy in accordance with applicable law. Where we are responsible for the problem, we will cover return shipping costs where legally required.

4. How to Request a Return

1. Email support@cozaliving.com with your order number and reason for return.
2. Wait for our return instructions and the correct return address.
3. Package the item securely, including accessories where applicable.
4. Send the parcel using the provided instructions and retain your tracking information.
5. Please do not send a parcel to the original shipping address unless we confirm that it is an authorized return address.

We aim to respond to return requests within 2 business days.

5. Refunds

Returned items will be inspected where appropriate. We will notify you of the outcome and process approved refunds to your original payment method unless another method is agreed or required by law.

Approved refunds are generally initiated within 5–10 business days after the returned item is received and the return is approved. Your bank or payment provider may take additional time to make the funds available.

These are our usual processing targets, not a restriction on statutory refund deadlines. Where applicable law requires a refund sooner, we will follow that law.

Original shipping charges, return shipping costs, and any permitted deductions will be handled according to applicable law and the terms disclosed at purchase.

6. Faulty, Damaged, or Incorrect Orders

If your order arrives damaged, faulty, incorrect, or materially different from the product description, please contact support@cozaliving.com with your order number and a description of the issue. Photographs may help us assess the problem.

We will work with you to determine an appropriate remedy, which may include a repair, replacement, or refund, depending on the circumstances and applicable law.

You will not be required to bear return shipping costs where applicable law requires us to cover them.

7. Order Cancellations

If you wish to cancel an order, contact support@cozaliving.com as soon as possible.

We will try to stop fulfillment if the order has not been dispatched. Once an order has entered fulfillment or shipped, cancellation may not be possible through our standard process.

However, this does not remove any statutory cancellation or withdrawal rights that apply to your purchase. If an order has already shipped, you may still be entitled to cancel or return it under applicable law.

8. Delayed, Lost, or Missing Orders

If your order has not arrived within the estimated delivery timeframe, contact support@cozaliving.com.

We will review the tracking information and investigate with our shipping partners as appropriate.

If an order is confirmed lost or does not arrive, we will work with you toward an appropriate resolution in accordance with applicable law. A shipping-label notification alone does not establish that a parcel has been delivered.

9. Regional Consumer Rights

European Union and European Economic Area

Consumers may have statutory withdrawal rights for online purchases, generally including a 14-day withdrawal period, subject to applicable exceptions. Certain countries may provide additional protections. Where required by law, we will provide the applicable withdrawal instructions and refund rights.

United Kingdom

UK consumers generally have statutory cancellation rights for many online purchases, commonly allowing cancellation within 14 days of delivery, subject to exceptions. Applicable rules determine the required refund and return process.

United States

Consumer rights and refund requirements may vary by state and by the circumstances of the purchase. Nothing in this policy excludes rights or remedies that applicable federal or state law provides.

Canada

Consumer protection rules vary by province and territory. We will comply with applicable requirements regarding online sales, cancellations, returns, refunds, and product conformity.

Australia

Australian Consumer Law provides consumer guarantees for products. These rights cannot be excluded by this policy. Depending on the problem, a consumer may be entitled to a repair, replacement, or refund.

The 30-day return window in this policy is an additional store policy and does not limit any longer or otherwise different statutory rights that apply.

10. Contact Us

For help with a return, refund, cancellation, or order issue, contact:

Store: Cozaliving
Email: support@cozaliving.com

Please include your order number so we can assist you efficiently.

Thank you for shopping with Cozaliving. We appreciate your trust and will do our best to resolve issues fairly and promptly.