Refund policy
Return & Refund Policy
1. Our 30-Day Satisfaction Promise
At Cozaliving, your happiness means everything to us. We’re confident you’ll love our home essentials, but if something isn’t quite right, you’re covered by our 30-day satisfaction guarantee. Return any eligible item within 30 days—no stress, no hassle.
“We’ve fulfilled thousands of orders and are proud to maintain a 98% customer satisfaction rate.”
2. Product-Specific Return Guidelines
Most of our products are returnable, but a few categories have special conditions to ensure quality, hygiene, and safety.
Homeware & Decor:
- You can return unused, undamaged items within 30 days in their original packaging.
- Items must be in the same condition as received (no scratches, chips, or cracks).
Customized or Personalized Items:
- Products with custom engraving, monograms, or made-to-order designs are not eligible for return unless they arrive defective or damaged.
- We always share digital proofs for approval before production.
Hygiene-Sensitive Products:
- Items that come into direct contact with skin or food (e.g., utensils, textiles, cutting boards) must be unused and unopened.
- Exceptions apply if the product is defective or damaged upon delivery.
3. Your Legal Right of Withdrawal
If you’re an EU-based customer, you have the legal right to withdraw from your purchase within 30 days of receiving your order, without providing a reason.
(Exceptions listed above still apply.)
To start a return:
- Contact us at support@cozaliving.com
- You’ll receive a prepaid return label within 24 hours
- Repack the items securely in their original packaging
- Drop them off at any authorized shipping location
4. Fast & Fair Refunds
- Returned items are inspected within 2 business days of arrival.
- Refunds are processed within 3–5 business days to your original payment method.
- Free return shipping applies for defective items or fulfillment errors.
- You’ll receive email updates throughout the process for full transparency.
Customer story:
“I needed to return a lamp that didn’t match my space—Cozaliving handled everything quickly and the refund was in my account before I expected!” – Elena P., Verified Buyer
5. Why Shop with Cozaliving?
✓ Quality First: Crafted from premium materials and tested for durability
✓ Safe & Secure: Encrypted checkout and trusted payment options
✓ Thoughtful Design: Beautiful, functional pieces for modern living
✓ Responsive Support: Average reply time under 2 hours on business days
6. Contact Our Customer Care Team
We’re always happy to help with returns, replacements, or product advice.
Email: support@cozaliving.com